What is a PPG?
A Patient Participation Group (PPG) allows patients to work alongside their GP surgery to share feedback, suggest improvements, and support service development. At Hounslow Health PCN, our Network PPG brings together the chairs of individual surgery PPGs to represent patient experience at the PCN level.
Why Join?
Every voice makes a difference. By getting involved, you’ll:
- Share real-life experiences to help shape better care
- Gain insight into how your local healthcare services operate
- Represent the views and needs of your fellow patients
How to Get Involved
To join the Network PPG:
Complete the form below, chairs of individual practice PPGs will represent you in the Network PPG.
Want to be part of your GP surgery’s PPG?
Visit your surgery’s website (look for “PPG” under Surgery Information) or contact your GP surgery, calling in the afternoon is often less busy.
Questions?
Reach out to us at hounslowhealth.pcn@nhs.net
Upcoming Network PPG Meeting Dates
- Tuesday 29 July 2025 | 6:00 pm – 7:00 pm | Microsoft Teams
- Tuesday 28 October 2025 | 6:00 pm – 7:00 pm | Microsoft Teams
- Tuesday 27 January 2026 | 6:00 pm – 7:00 pm | Microsoft Teams
Register for the Network PPG
Network PPG Sign Up Form
Our Practice/Primary Care Network Patient Charter
The Charter sets out patients‘ rights in the NHS and the standards of service they can expect to receive in areas addressing, among others, waiting times; information about services and treatment; and privacy and dignity of the patient.
Our commitment to you:
· Our aim is to provide a personal, friendly, professional and confidential service
· We will treat all patients equally with dignity and respect
· We aim to support patients in leading a healthier lifestyle and provide information so that an informed choice can be made
· We aim to keep patients informed of your services, their rights and any other information which directly affects health treatment
· We like to offer you your named GP, or GP of choice, where possible, for continuity of care
· We will listen to you and involve you in decision making regarding your treatment options
· We will offer access to our services in line with the patients’ assessed needs
· We will keep abreast of advancements by attending regular training sessions and updates
· We will monitor and improve our systems to ensure we operate as efficiently as possible within the resources available to us
· We operate a practice complaints procedure which may be used in confidence
· We welcome and consider all feedback from patients and make best use of our Patient Participation Group (PPG) when making decisions that affect our patients
Please help us to help you:
· Please keep appointments made or cancel in plenty of time so another patient may benefit from the appointment
· Only request a house call if too ill to attend the surgery
· Follow up on your test results a week after your test: should there be any serious abnormality you will be contacted by us promptly
· Follow up on a referral made if you have not heard back within the timescale advised
· Report to the receptionist or use the automated patient check-in on the wall facing the front entrance, on arrival for your appointment
· Bear with us if there is a delay – this is likely to be due to another patient needing additional time or an emergency: we will try to keep you informed of anticipated delays
· Use our service responsibly and do not expect immediate treatment for non-urgent/routine conditions
· Utilise the services of other professional surgery staff, the GP is not necessarily the most appropriate clinician to see
· Use other avenues of help: Pharmacy, NHS Choices, Patient Online where appropriate
· Allow sufficient time for processing repeat prescription requests and do not pressure staff to process unauthorised medication requests
· Keep us informed of any name, address and telephone number changes
· Treat us with respect, we will not tolerate verbal or physical abuse
Read more about the General Practice patient charter here: NHS England » You and your general practice – English